Privacy Policy | easybet Official Gaming Platform Philippines

Welcome to the Privacy Policy of easybet. This document explains how we handle your personal information when you use our website and services. This policy applies solely to users located in the Philippines.

Please note that this policy only governs your interaction with easybet. It does not apply to third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any third-party services you engage with.

Account and Identity Data

We collect basic identity information to create and maintain your user profile and ensure you are the rightful owner of the account.

Verification Documents

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, we may request government-issued identification to verify your age and residency.

Payment Data

We collect payment-related information necessary to process your deposits and withdrawals. This is handled through secure channels to ensure financial integrity.

Gaming and Transaction Activity

We track your betting history, transaction logs, and gaming preferences to provide a personalized experience and monitor for suspicious activity.

Technical and Device Data

Our system automatically collects IP addresses, browser types, device identifiers, and operating system details to optimize performance and prevent multi-accounting.

Support Communications

Records of your correspondence with our customer service team are kept to resolve issues and improve our service quality.

We gather information through three primary channels:

• Directly from you: Information you provide during registration, verification, or when contacting support.
• Automatically: Data captured via cookies and server logs while you navigate our platform.
• Partner Providers: Information received from our partner service providers, such as payment processors and identity verification services.

Your data is processed for the following essential purposes:

• Account Management: Creating, managing, and securing your gaming account.
• Financial Processing: Facilitating deposits and withdrawals and managing payouts.
• Verification: Confirming your identity and ensuring you meet the legal age requirements for gambling.
• Security: Detecting and preventing fraud, money laundering, and the creation of multiple accounts.
• Personalization: Improving the user interface and tailoring content to your preferences.
• Legal Compliance: Meeting regulatory obligations applicable to gaming operators in the Philippines.
• Marketing: Sending promotional updates only if you have provided explicit consent.

We do not sell your personal data to third parties. We only share information with:

• Service Providers: Technical, payment, and verification partners who provide the infrastructure necessary to operate the platform.
• Legal Authorities: When required to do so by applicable law or to respond to a valid legal request from government bodies.

We employ industry-standard security measures to safeguard your information, including:

• Encryption: Using secure protocols to encrypt data during transit between your device and our servers.
• Access Control: Restricting internal access to personal data to only those employees whose roles require it.
• Data Isolation: Isolating sensitive payment information from general user data.
• Continuous Monitoring: Regularly auditing our systems to detect and mitigate potential vulnerabilities.

We use cookies and similar tracking technologies to improve your experience and analyze site traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on applicable regulations, you have the following rights regarding your data:

• Access and Correction: The right to request a copy of your data or correct inaccuracies.
• Deletion and Portability: The right to request the deletion of your data or its transfer to another service.
• Objection and Withdrawal: The right to object to certain processing or withdraw your consent for marketing.

To exercise any of these rights, please contact our support team via the channels available on our Support Page.

Important Note: Even if you request account closure or data deletion, we are required by gambling and anti-money laundering laws in the Philippines to retain certain transaction and identity records.

Personal data is retained for the duration of your active account lifecycle. Once an account is closed, we continue to store necessary data for the timeframe required by applicable law in the Philippines to ensure legal and regulatory compliance.

Our services are strictly limited to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be closed immediately, and any funds will be handled according to our Terms of Service.

Parents or guardians who become aware of a minor using our platform should report the account immediately through our support channels.

To provide a global-standard gaming experience, some of our infrastructure and service providers operate outside the Philippines. When data is transferred across borders, we apply appropriate safeguards to ensure your information remains protected according to our privacy standards.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed about how we handle your data.

If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to us through the official contact methods listed on our Support Page.